Client Policies



Welcome to SouthWest Therapeutic Massage

We are 100% committed to your satisfaction.

Please read, initial and sign each policy to ensure you have a GREAT experience with us.

  • CANCELLATIONS/RESCHEDULING.

If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24-48 hour in advance.  I agree to pay $35 or 50% of the full session rate (whichever is greater) if I give less than 24 hours’ notice.

  • I agree to pay the full session rate if I give less than 3 hours’ notice or less, or if I miss an appointment without giving notice.
  • If, within 24 hours of my session, I develop a contagious Illness, or have a sudden, unplanned health or person emergency rendering me unable to make my appointment, I will inform SOUTHWEST THERAPEUTIC MASSAGE right away, and if you are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours’ notice), Unless an exception is granted, only at the discretion of SouthWest Therapeutic Massage. 
  • If I can not make my appointment and I get someone to take my place and agree to pay for session, I understand that I am not liable for payment, only person who agrees to taking appointment is responsible for payment.  However, in the event, they do not show up, I am still responsible for the percentage of cancellation/rescheduling fees.
  • I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email 0r phone call requesting cancellation/rescheduling.

ARRIVING ON TIME/SESSION LENGTH:

  • I understand I must arrive 10-15 minutes early for my appointment in order to fill out necessary paperwork and to get the full session time I have scheduled.  If I arrive late, I understand that the therapist can only give me whatever time remains or my appointment, and that I will pay for the full length of session that I booked.
  • I understand that, in order, for me to receive the best massage therapy possible, I know that I must communicate ANYTHING and EVERYTHING including my needs, preferences, requests or feedback, at any time before, during, or after my massage.  I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that the necessary adjustments can be made.  I understand that my therapist wants my HONEST feedback, positive or negative and doesn’t take offense to it.

Client Policies



Welcome to SouthWest Therapeutic Massage

We are 100% committed to your satisfaction.

Please read, initial and sign each policy to ensure you have a GREAT experience with us.

  • CANCELLATIONS/
    RESCHEDULING.

If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24-48 hour in advance.  I agree to pay $35 or 50% of the full session rate (whichever is greater) if I give less than 24 hours’ notice.

  • I agree to pay the full session rate if I give less than 3 hours’ notice or less, or if I miss an appointment without giving notice.
  • If, within 24 hours of my session, I develop a contagious Illness, or have a sudden, unplanned health or person emergency rendering me unable to make my appointment, I will inform SOUTHWEST THERAPEUTIC MASSAGE right away, and if you are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours’ notice), Unless an exception is granted, only at the discretion of SouthWest Therapeutic Massage. 
  • If I can not make my appointment and I get someone to take my place and agree to pay for session, I understand that I am not liable for payment, only person who agrees to taking appointment is responsible for payment. However, in the event, they do not show up, I am still responsible for the percentage of cancellation/
    rescheduling fees.
  • I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email 0r phone call requesting cancellation/
    rescheduling.

ARRIVING ON TIME/SESSION LENGTH:

  • I understand I must arrive 10-15 minutes early for my appointment in order to fill out necessary paperwork and to get the full session time I have scheduled. If I arrive late, I understand that the therapist can only give me whatever time remains or my appointment, and that I will pay for the full length of session that I booked.
  • I understand that, in order, for me to receive the best massage therapy possible, I know that I must communicate ANYTHING and EVERYTHING including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that the necessary adjustments can be made. I understand that my therapist wants my HONEST feedback, positive or negative and doesn’t take offense to it.