Booking Policy

As of June 1st 2023, all appointments for NEW clients/ clients with a history of no-shows/last minute cancellations will require a 25% non-refundable retainer fee that will be used towards your service. If you cancel 24-48 hours prior to our policy, we will keep your retainer fee to be used for a future appointment. We appreciate your understanding as the continued last minute cancellations greatly affect our staff, clients wanting in, and business. Please be mindful when booking, as we hold this spot especially for you and it is extremely hard to fill an appointment with no notice. We do understand emergencies occur and we will address those as needed.

Cancellation Policy

At SouthWest Therapeutic Massage, your appointments are very important to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your appointment at least 48- hours prior for all services, so we can fill your spot with clients on our wait list that would love to come visit us. If you do not cancel 24 hours prior to your appointment, If you do not cancel 24 hours prior to your appointment, you will be lose (1) session from your massage package, forfeiture of your deposit for missing your scheduled appointment. You are still responsible for your appointment until confirmation has been given by staff.

No-Show Policy

If you are a no-show without notice on the day of your appointment, you will lose (1) session from your massage package, forfeiture of your deposit for missing your appointment you are still responsible for your appointment until confirmation has been given by staff.

Late Policy

If you are 20 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients, but will receive a shortened service so it will not affect our punctual clients.

Consent/Medical Forms

All clients no matter the service are required to fill out our consent/medical history forms. If forms are not filled out, you will not be taken back for your service and will be required to pay for your missed appointment. If you have trouble filling out your forms, please arrive 20 mins early and we would be happy to assist you.

Other Policies

Gift Certificate Policy

Gift certificates purchased cannot be returned, no exceptions. You must have your gift card physically with you the day of your service. All gift certificates have a 6 month expiration date. We may not be able to look up a gift certificate if the purchaser doesn’t add your name at the time of purchase.

It is SouthWest Therapeutic Massage policy that no person under the age of 13 can receive any massage services. Ages 13 – 15 must have parental consent and have a parent or guardian in the room at the time of the service. Ages 16- 17 must have parental consent to receive services.

Groupon Policies

Groupons purchased can not be returned, no exceptions. You must have your Groupons physically with you the day of your service. Expired Groupons will be charged an additional $15 for 30 min, $35 for 60 min and $45 for 90 min massage. Groupons may only be used one time within a 2-year period. Groupons purchased after initial visit will be subject to an up-charge to the full regular price of service.